Refund policy

SHIPPING, RETURN & ORDER POLICY

Effective October 2026

At Mishal Khan Privé, every piece is made to order with exceptional care, and we take pride in delivering exclusive, handcrafted designs to clients across the world. Please read the following policies in full before placing your order.

1. Orders

  • No refunds, exchanges, or returns: Because each piece is created individually, all sales are final. This applies to both custom and ready-to-wear pieces.

  • No cancellations or modifications: Once an order is placed, it cannot be cancelled or changed under any circumstances.

  • Alterations: We do not offer in-house alterations. If an adjustment is ever needed, we are glad to advise you on having it done locally.

  • Measurements are final: Clients are responsible for the accuracy of the measurements they provide. Mishal Khan Privé cannot be held responsible for fit issues arising from incorrect or incomplete measurements.

2. Production & Delivery

Standard production takes 6–8 working weeks, depending on the complexity of the piece. We work hard to meet every timeline, though occasional delays may occur due to circumstances beyond our control, including:

  • Global or political disruptions

  • Natural events and climate conditions

  • Third-party courier delays

  • Public holidays

  • Delayed responses and missing information from the client

Note: Delays of this nature are not grounds for a refund or cancellation.

3. Shipping

We ship worldwide. Estimated delivery times by region:

  • UAE, USA, Canada, UK, Singapore: 3–10 working days

  • Australia, South Africa, Hong Kong, Kenya: 5–10 working days

  • India: 12–15 working days

  • All other countries: Please contact us on WhatsApp for an estimate.

All timelines exclude weekends and public holidays. We make every effort to dispatch on schedule but cannot be held liable for delays caused by couriers, customs clearance, climate disruption, or political circumstances.

4. Shipping Fees & Duties

Shipping fees are shown at checkout or confirmed at the time of order. Any customs duties or import taxes are the client's responsibility and must be paid directly to the relevant authorities.

5. Client Responsibility

Delays may occur if:

  • Payment is not received on time

  • Measurements are incomplete or incorrect

  • Shipping address is inaccurate

  • We do not receive timely responses to pending approvals or questions

6. Before Dispatch

Photographs of your finished piece can be shared before dispatch on request. Once an order has shipped, we are unable to entertain disputes regarding style, colour, fit, or design.

7. Design Ownership

All Mishal Khan Privé designs are original and protected under intellectual property rights. We never replicate designs from other brands or third-party references.

8. Made to Order

Every Mishal Khan Privé piece is made to order. As with all handcrafted work, slight variations in colour, embroidery, and finish may occur due to photography, screen settings, or the nature of hand craftsmanship. These are not defects — they are the signature of a unique, handmade garment.

9. Share Your Moment

We love seeing you in Mishal Khan Privé. Share your piece on Instagram and tag @mishalkhanprive to receive 10% off your next order. (One-time use only; conditions apply.)

10. Support & Contact

By placing an order with Mishal Khan Privé, you confirm that you have read, understood, and agreed to these policies.