Shipping policy

SHIPPING POLICY

At Mishal Khan Privé, every piece is made to order with exceptional care, and we take pride in delivering exclusive, handcrafted designs to clients across the world. Please review our shipping policy below.

1. Worldwide Shipping & Estimated Delivery Times

We ship to clients globally. Estimated delivery times by region once dispatched:

  • UAE, USA, Canada, UK, Singapore: 3–10 working days

  • Australia, South Africa, Hong Kong, Kenya: 5–10 working days

  • India: 12–15 working days

  • All Other Countries: Please contact us on WhatsApp for a custom shipping estimate.

Note: All delivery timelines exclude weekends and public holidays.

2. Production & Dispatch Timelines

  • Standard Production: Takes 6–8 working weeks, depending on the complexity and embroidery of the piece.

  • Dispatch Schedule: We make every effort to dispatch on schedule. However, occasional delays may occur due to circumstances beyond our control, including global or political disruptions, natural events, climate conditions, third-party courier delays, public holidays, or delayed responses/missing details from the client.

  • Pre-Dispatch Verification: Photographs of your finished piece can be shared before dispatch upon request. Once an order has shipped, we are unable to entertain disputes regarding style, colour, fit, or design.

3. Shipping Fees & Import Duties

  • Shipping Fees: Calculated and displayed at checkout or confirmed directly with you at the time of order placement.

  • Customs, Duties & Taxes: Any customs duties, import taxes, or regional clearance fees are the client's responsibility and must be paid directly to the local authorities or courier service upon arrival.

4. Client Responsibilities & Address Accuracy

Delays in shipping or delivery may occur if:

  • Payment is pending or incomplete.

  • Measurements or custom order details are incomplete.

  • The provided delivery address or contact number is inaccurate.

  • We do not receive timely responses to pending approvals or questions.

5. Support & Inquiries

If you have any questions regarding your shipment or need an estimate for an unlisted country, please reach out to our team: